Support_escalation_chart – BlazeNet Ltd.

Customer Support

BlazeNet is committed to provide good quality Customer Support. Please contact helpdesk@blazenet.biz for immediate attention.

BlazeNet prides itself on superior customer service. We are available to you 24 hours a day. Our support desk(NOC) in Gujarat, primarily serves our Gujarat customers, and our support desks in Mumbai primarily serve our Mumbai customers.
Please select the appropriate support desk’s contact details from the list below, based upon your service location. Make sure to have your Customer Account Number ready for your call, and include it in the subject line of any email you send. We appreciate your business!

BlazeNet Support Escalation Chart

Ahmedabad (NOC)

Mumbai NOC

Jaipur

Gurgaon

Gandhinagar

Baroda

Surat

Gandhidham

Mehsana

Rajkot

Kalol

Ahmedabad

Level	Response Time	Contact Person	Phone Number	Email Address
Level 1	Immediate	Helpdesk and Local Support	079 26468124 / 25 9909925429	helpdesk@blazenet.biz
Level 2	From 16 to 30 Min	Krina Timbadiya, Sr. Network Engineer – NOC Deven Gajjar, Sr. Network Engineer – NOC Sanjay Joshi, Sr. Network Engineer – NOC	9909925741 9909925742 9909925291	krina@blazenet.biz deven@blazenet.biz sanjay@blazenet.biz
Level 3	From 31 to 60 Min	Paresh Shrimali, NOC Administrator – Gujarat Viranchi Pandya, Network Manager – NOC India	9909959306 9825610927	pareshs@blazenet.biz viranchi@blazenet.biz
Level 4	From 61 to 90 Min	Jignesh Dani, Sr. Network Manager – India	9825610946	jignesh@blazenet.biz
Level 5	From 91 to 120 Min	Sharad Varia, Managing Director	9825610953	sharad@blazenet.biz

Mumbai

Level	Response Time	Contact Person	Phone Number	Email Address
Level 1	Immediate	Andheri- Helpdesk and Local Support Lower Parel – Helpdesk and Local Support Navi Mumbai – Helpdesk and Local Support	022 49637722 / 23 / 24, 8657884792, 9825605167, 8291886016 022 46161924 / 25, 8291935827, 9930814273 022 49637722 / 23 / 24, 9825600502, 8291935827	supportmum@blazenet.biz
Level 2	From 16 to 30 Min	Akshit Parikh, Network Engineer – NOC Siddharth Shah, Network Engineer – NOC Jinit Shah, Network Engineer – NOC	9930802243 9619771064 8291816874	akshit@blazenet.biz siddharths@blazenet.biz jinit@blazenet.biz
Level 3	From 31 to 60 Min	Kunal Nandha, Assist. Network Manager – Mumbai Sameer Gawde, Network Manager – Mumbai	9930183977 9930640971	kunal@blazenet.biz sameer.gawde@blazenet.biz
Level 4	From 61 to 90 Min	Viranchi Pandya, Network Manager – NOC India	9825610927	viranchi@blazenet.biz
Level 5	From 91 to 120 Min	Sharad Varia, Managing Director	9825610953	sharad@blazenet.biz

Jaipur

Level	Response Time	Contact Person	Phone Number	Email Address
Level 1	Immediate	Helpdesk and Local Support	0141 2368124 0141 2375996	supportjpr@blazenet.biz
Level 2	From 16 to 30 Min	Sanjay Kumawat, Network Engineer Arvind Ahirwar, Network Engineer Vaishal Shah, Network Manager – Projects	9825605105 9825605103 9909925943	sanjayk@blazenet.biz arvind@blazenet.biz vaishal@blazenet.biz
Level 3	From 31 to 60 Min	Viranchi Pandya, Network Manager – NOC India	9825610927	viranchi@blazenet.biz
Level 4	From 61 to 90 Min	Jignesh Dani, Sr. Network Manager – India	9825610946	jignesh@blazenet.biz
Level 5	From 91 to 120 Min	Sharad Varia, Managing Director	9825610953	sharad@blazenet.biz

Gurgaon

Level	Response Time	Contact Person	Phone Number	Email Address
Level 1	Immediate	Helpdesk and Local Support	0124 4470707 / 08	supportdel@blazenet.biz
Level 2	From 16 to 30 Min	Ilma Batool, Network Engineer Moinak Banerjee, Network Engineer Sanjana Singh, Network Engineer – NOC	9909939254 9909963470 9909939158	ilma@blazenet.biz moinak@blazenet.biz sanjana@blazenet.biz
Level 3	From 31 to 60 Min	Viranchi Pandya, Network Manager – NOC India	9825610927	viranchi@blazenet.biz
Level 4	From 61 to 90 Min	Jignesh Dani, Sr. Network Manager – India	9825610946	jignesh@blazenet.biz
Level 5	From 91 to 120 Min	Sharad Varia, Managing Director	9825610953	sharad@blazenet.biz

Gandhinagar

Level	Response Time	Contact Person	Phone Number	Email Address
Level 1	Immediate	Helpdesk and Local Support	079 26468124 / 25 9909925429	helpdesk@blazenet.biz
Level 2	From 16 to 30 Min	Kuldeep Singh, Network Manager – Gandhinagar Ankita Rajput, Network Engineer – NOC	9825610949 9909967610	kuldeep@blazenet.biz ankita@blazenet.biz
Level 3	From 31 to 60 Min	Paresh Shrimali, NOC Administrator – Gujarat Viranchi Pandya, Network Manager – NOC India	9909959306 9825610927	pareshs@blazenet.biz viranchi@blazenet.biz
Level 4	From 61 to 90 Min	Jignesh Dani, Sr. Network Manager – India	9825610946	jignesh@blazenet.biz
Level 5	From 91 to 120 Min	Sharad Varia, Managing Director	9825610953	sharad@blazenet.biz

Baroda

Level	Response Time	Contact Person	Phone Number	Email Address
Level 1	Immediate	Helpdesk and Local Support	079 26468124 / 25 9909925429	helpdesk@blazenet.biz
Level 2	From 16 to 30 Min	Samit Patel, Sr. Network Engineer Jignisha Patel, Network Engineer – NOC	9909925749 9825666010	samit@blazenet.biz jignisha@blazenet.biz
Level 3	From 31 to 60 Min	Paresh Shrimali, NOC Administrator – Gujarat Viranchi Pandya, Network Manager – NOC India	9909959306 9825610927	pareshs@blazenet.biz viranchi@blazenet.biz
Level 4	From 61 to 90 Min	Jignesh Dani, Sr. Network Manager – India	9825610946	jignesh@blazenet.biz
Level 5	From 91 to 120 Min	Sharad Varia, Managing Director	9825610953	sharad@blazenet.biz

Surat

Level	Response Time	Contact Person	Phone Number	Email Address
Level 1	Immediate	Helpdesk and Local Support	079 26468124 / 25 9909925429	helpdesk@blazenet.biz
Level 2	From 16 to 30 Min	Bhadresh Sahu, Network Engineer Paresh Sohagiya, Network Engineer Ankita Rajput, Network Engineer – NOC	9825610979 9909925791 9909967610	bhadresh@blazenet.biz paresh@blazenet.biz ankita@blazenet.biz
Level 3	From 31 to 60 Min	Paresh Shrimali, NOC Administrator – Gujarat Viranchi Pandya, Network Manager – NOC India	9909959306 9825610927	pareshs@blazenet.biz viranchi@blazenet.biz
Level 4	From 61 to 90 Min	Jignesh Dani, Sr. Network Manager – India	9825610946	jignesh@blazenet.biz
Level 5	From 91 to 120 Min	Sharad Varia, Managing Director	9825610953	sharad@blazenet.biz

Gandhidham

Level	Response Time	Contact Person	Phone Number	Email Address
Level 1	Immediate	Helpdesk and Local Support	079 26468124 / 25 9909925429	helpdesk@blazenet.biz
Level 2	From 16 to 30 Min	Harit Dave, Network Engineer Mayank Malakia, Network Manager – Projects	9825610829 9909925745	harit@blazenet.biz mayank@blazenet.biz
Level 3	From 31 to 60 Min	Paresh Shrimali, NOC Administrator – Gujarat Viranchi Pandya, Network Manager – NOC India	9909959306 9825610927	pareshs@blazenet.biz viranchi@blazenet.biz
Level 4	From 61 to 90 Min	Jignesh Dani, Sr. Network Manager – India	9825610946	jignesh@blazenet.biz
Level 5	From 91 to 120 Min	Sharad Varia, Managing Director	9825610953	sharad@blazenet.biz

Mehsana

Level	Response Time	Contact Person	Phone Number	Email Address
Level 1	Immediate	Helpdesk and Local Support	079 26468124 / 25 9909925429	helpdesk@blazenet.biz
Level 2	From 16 to 30 Min	Prakash Nayak, Network Engineer Mayank Malakia, Network Manager – Projects	9909904887 9909925745	prakash_mehsana@blazenet.biz mayank@blazenet.biz
Level 3	From 31 to 60 Min	Paresh Shrimali, NOC Administrator – Gujarat Viranchi Pandya, Network Manager – NOC India	9909959306 9825610927	pareshs@blazenet.biz viranchi@blazenet.biz
Level 4	From 61 to 90 Min	Jignesh Dani, Sr. Network Manager – India	9825610946	jignesh@blazenet.biz
Level 5	From 91 to 120 Min	Sharad Varia, Managing Director	9825610953	sharad@blazenet.biz

Rajkot

Level	Response Time	Contact Person	Phone Number	Email Address
Level 1	Immediate	Helpdesk and Local Support	079 26468124 / 25 9909925429	helpdesk@blazenet.biz
Level 2	From 16 to 30 Min	Vimal Gamot, Network Engineer Pranali Shrimali, Network Engineer – NOC	9825610937 9909910653	vimal@blazenet.biz pranalika@blazenet.biz
Level 3	From 31 to 60 Min	Paresh Shrimali, NOC Administrator – Gujarat Viranchi Pandya, Network Manager – NOC India	9909959306 9825610927	pareshs@blazenet.biz viranchi@blazenet.biz
Level 4	From 61 to 90 Min	Jignesh Dani, Sr. Network Manager – India	9825610946	jignesh@blazenet.biz
Level 5	From 91 to 120 Min	Sharad Varia, Managing Director	9825610953	sharad@blazenet.biz

Kalol

Level	Response Time	Contact Person	Phone Number	Email Address
Level 1	Immediate	Helpdesk and Local Support	079 26468124 / 25 9909925429	helpdesk@blazenet.biz
Level 2	From 16 to 30 Min	Hiren Prajapati, Network Engineer Mayank Malakia, Network Manager – Projects	9909925746 9909925745	hiren@blazenet.biz mayank@blazenet.biz
Level 3	From 31 to 60 Min	Paresh Shrimali, NOC Administrator – Gujarat Viranchi Pandya, Network Manager – NOC India	9909959306 9825610927	pareshs@blazenet.biz viranchi@blazenet.biz
Level 4	From 61 to 90 Min	Jignesh Dani, Sr. Network Manager – India	9825610946	jignesh@blazenet.biz
Level 5	From 91 to 120 Min	Sharad Varia, Managing Director	9825610953	sharad@blazenet.biz

About US

Our Advantages

Our Infrastructure

Our Reach

Blazenet Coverage Area

Carrier point of Presence

Our Clients

Internet Leased Line

Dedicated and Premium (DIA/PILL) Internet Bandwidth Solutions

Metro Fiber Leased Line

Wireless Leased Line

Telco Network Leased Line

Bandwidth on Demand

Network Planning & Design

Network Maintenance

Network Security

Value Added Services

Data Center Solution

Cloud Computing

Managed VOIP

VOIP Solutions & Internet Telephony

Call Center/BPO Solution

Customer Support

BlazeNet Support Escalation Chart

Ahmedabad

Mumbai

Jaipur

Gurgaon

Gandhinagar

Baroda

Surat

Gandhidham

Mehsana

Rajkot

Kalol

Corporate Headquarters

Gujarat Office

Mumbai Office